Refund Policy

CogniSeek sells digital analysis and premium access delivered electronically after payment confirmation.

Because delivery can begin immediately, refund eligibility may be limited once premium content has been unlocked or consumed.

We may review refund requests in cases such as duplicate charges, clear billing errors, technical failures that prevented delivery of the purchased feature, or successful payment where premium access was not properly delivered.

Requests must include the purchase email, order details, and a description of the issue.

Refunds are generally not provided for dissatisfaction with probability-based system results, successful delivery of unlocked premium content, or failure to recover the item after using the report.

Refunds may also be denied where misuse, abuse, chargeback manipulation, or policy violations are involved.

If you believe you were charged more than once or billed incorrectly, contact us promptly so we can investigate.

If confirmed, the duplicate or incorrect portion will be refunded through the original payment method where available.

The current premium unlock is sold as a one-time digital purchase and does not renew automatically.

If CogniSeek introduces recurring plans in the future, their renewal and cancellation terms will be disclosed separately before purchase.

Send your refund or billing support request to our contact email using the same email address associated with your purchase whenever possible.

We may ask for additional information to verify the transaction and assess eligibility.

We aim to review billing and refund requests within a reasonable timeframe, typically within 3 to 7 business days.

Approved refunds are returned via the original payment channel, subject to payment processor timing.